These Terms govern your use of the Vvault software and website. Please read them carefully before purchasing a license.
Plain English summary: You buy one license, you install it on one machine, you get unlimited questionnaires and unlimited users on that installation. 30-day money back guarantee, no questions asked. Your data stays on your machine — we never see it.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", "your") and Girish Bhide operating as Vvault ("Vvault", "we", "us", "our"), an independent software developer based in India.
By purchasing a Vvault license or using the Vvault software, you agree to be bound by these Terms. If you do not agree, do not purchase or use the software.
Vvault is a locally-deployed software application that automatically fills in SOC2 and security questionnaires using your company's own policy documents. The application runs entirely within your own infrastructure using Docker containers.
Vvault is provided as a software license. You download, install, and run the software on your own hardware. We do not host, operate, or provide Vvault as a cloud service.
Upon payment, we grant you a non-exclusive, non-transferable, limited license to install and use the Vvault software on a single Docker installation for your internal business purposes during the license period.
Licenses are annual. Your license is valid for 12 months from the date of purchase. At the end of the license period, you may renew to continue receiving updates and support. The software will continue to function after expiry — updates and support require renewal.
The first 10 customers purchasing at the founder price of $799/year have their annual price locked at this rate permanently, provided they renew continuously. Lapsing a renewal removes the founder price lock — the standard renewal price applies on recommencement.
If you require the software installed on more than one machine or server, you must purchase an additional license for each additional installation. Contact us at girish@getvvault.com to discuss multi-installation pricing.
You may use Vvault only for lawful purposes and in accordance with these Terms. You agree not to:
Current pricing is displayed at getvvault.com/pricing. All prices are in USD unless otherwise stated. EUR pricing is available on request — contact us before purchasing. We reserve the right to change pricing at any time. Price changes do not affect existing license periods or founder pricing commitments.
Payment is due in full at the time of purchase. We accept payment via our payment processor. All transactions are subject to the payment processor's terms of service. We do not store your payment card details.
Prices shown are exclusive of applicable taxes unless stated otherwise. You are responsible for any VAT, GST, or other taxes applicable in your jurisdiction. For European customers, VAT may be added at checkout based on your country. We can provide VAT-compliant invoices on request.
A receipt is issued automatically upon purchase. If you require a formal invoice for accounting purposes (including VAT invoice for European customers), contact girish@getvvault.com with your company details and VAT number. We will issue an invoice within 2 business days.
30-day money back guarantee. If Vvault does not work as described for your use case within 30 days of purchase, contact us at support@getvvault.com for a full refund. No questions asked.
To request a refund, email support@getvvault.com within 30 days of your purchase date. We will process your refund within 5 business days. Refunds are issued to the original payment method.
After 30 days, refunds are considered on a case-by-case basis at our discretion, particularly where a significant technical defect has prevented use of the software.
We cannot offer refunds where:
Vvault processes your data locally on your machine. We have no access to your policy documents, questionnaire content, generated answers, or any other data processed by the Vvault software. You are the data controller for all content processed by the software.
You are solely responsible for:
Vvault uses a local AI language model (phi3:mini) to generate draft answers. AI-generated content may contain errors, inaccuracies, or omissions. All generated answers must be reviewed and approved by a qualified human before submission to any client, auditor, or regulatory body. Vvault accepts no responsibility for the accuracy of generated answers or consequences arising from their use without appropriate human review.
The Vvault software, including all code, design, documentation, and branding, is the intellectual property of Girish Bhide. These Terms grant you a license to use the software — they do not transfer any ownership or intellectual property rights to you.
Your company's policy documents, answers, and data remain your intellectual property at all times. We make no claim to any content you process using Vvault.
We warrant that the Vvault software will perform materially as described in our documentation during the license period. If it does not, contact us and we will use reasonable efforts to fix the issue or provide a refund.
Except as expressly stated above, the software is provided "as is" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the software will be error-free, uninterrupted, or that defects will be corrected within any specific timeframe. We do not warrant the accuracy of AI-generated answers.
To the maximum extent permitted by applicable law, in no event shall Vvault or Girish Bhide be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Our total liability to you for any claim arising out of or relating to these Terms or the software shall not exceed the amount you paid for the license in the 12 months preceding the claim.
Some jurisdictions do not allow limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the minimum extent permitted by law.
Vvault licenses include email support at support@getvvault.com with a target response time of 24 business hours on business days (Monday to Friday, India Standard Time).
We offer free installation support via screen share for all new customers. To book an installation call, contact girish@getvvault.com.
Support is provided on a reasonable efforts basis. We do not guarantee resolution of all issues within a specific timeframe, particularly where issues are caused by third-party software, hardware limitations, or customer configuration.
Your license automatically terminates at the end of the license period if not renewed.
We reserve the right to terminate your license immediately and without refund if you:
Upon termination, you must cease using the software and delete all copies from your systems. The locally-stored data (your database, knowledge base, and answers) remains yours and can be exported before deletion.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or the Vvault software shall first be attempted to be resolved through good faith negotiation.
If a dispute cannot be resolved through negotiation, it shall be subject to the exclusive jurisdiction of the courts of India.
For customers located in the European Union or United Kingdom, nothing in these Terms limits your rights under applicable consumer protection laws in your jurisdiction.
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and notify active customers by email.
Continued use of the software after changes to these Terms constitutes acceptance of the updated Terms. If you do not agree to updated Terms, you may request a refund if within the refund period, or discontinue use at the end of your license period.
For questions about these Terms, billing disputes, or legal matters, contact:
Girish Bhide
Vvault
India
girish@getvvault.com
support@getvvault.com